What Is Allia Telehealth?

Allia Telehealth is built into the platform you already use—no downloads, no switching apps, no extra logins. It’s a HIPAA-compliant, end-to-end secure video tool made specifically for mental health providers.

Built-In Benefits of Allia Telehealth

📱Works on Any Device: Clients can join from their computer or the Allia mobile app

• ✨ Easy Access: One secure link is shared across email, calendar, and the app

• 🧭 Everything in One Place: You can access notes and assessments during the call

• 🎥 High-Quality Video & Audio: Sessions are stable and smooth

• 🔐 HIPAA-Compliant: Built with privacy laws in mind from day one.

• 🛡️ Extra Security: Allia uses time-locked, single-use links for added privacy and sessions are end-to-end encrypted.

• 🖥️ Screen Sharing: Ideal for reviewing forms or treatment plans together

• 📝 Progress Note Drafts: If transcription is enabled, Allia generates a draft note automatically (only visible to you)

How to Start a Session

For a scheduled session:

Go to your Allia Health dashboard or Google Calendar and click the join link. The session opens in your browser—no downloads required. Inside the session, you’ll still have access to the whole Allia platform: client notes, past assessments, intake forms, calendar.

For an instant session:

Just go to the client’s profile and click Start Instant Meeting. The session will launch right away, and your client will get the link via email and app (if using it).

Your Clients Experience

Your client will use the same link to join the session as you. They can click the link to join the telehealth session from their calendar invite, email, or the Allia app.

If your client ever has trouble finding the link, don’t worry. You can quickly copy the URL for the session from your dashboard and resend it via email, secure message, or text.

Security & Compliance

s Allia Telehealth secure? - Allia Telehealth complies with HIPAA telehealth requirements. The team built the tool with HIPAA and applicable privacy law compliance in mind from the start.

• How does informed consent work for Allia Therapy Telehealth? - All clients provide informed consent for telehealth services when creating an account on Allia, they can sign this before the first session, and you can easily track this on the dashboard. Allia provides a template for informed consent, or you can use your own.

• Are telehealth sessions recorded and stored? - No. Allia Telehealth sessions aren't recorded or stored.

What Happens After the Session

If transcription was enabled, Allia generates a draft note using the session content. You’ll find it under that client’s Notes tab—clearly labeled as a draft. It’s only visible to you. You can edit and sign it when you’re ready, or discard it if not needed.

This process helps you document sessions faster and more accurately, while still keeping everything secure, optional, and under your control.

Notable Teleheath Features

Screen Share During an Appointment

• Allia Telehealth supports screen and audio sharing by both you and your clients during sessions

Access Client Information

• Allia Telehealth enables you to quickly access key information for your client during a telehealth session, including their pronouns, last session notes, and questionnaires they have filled out.

Appointment Management

• Allia’s Telehealth's scheduling capabilities allow you to manage your client's upcoming appointments while in a session with them.

Write Notes in Sessions

• You can write notes in the side bar of a telehealth session, these will automatically appear in the notes section of your clients dashboard after a session.

  
  

FAQ: Telehealth FAQs & Troubleshooting

What if my client can’t find the meeting link?

You can easily resend it. Open the appointment in your dashboard, copy the session URL, and send it manually—by email, text, or secure message through Allia. No need to reschedule.

What happens when I schedule an appointment with my client?

They’ll get a confirmation email with session details and a secure join link. If your Google Calendar is connected, they’ll also receive a calendar invite. If they’re using the Allia app, the link appears right on the home screen and in the appointments section of the mobile app.

What happens if I start an instant session with my client?

Allia sends an automated email with the join link, a calendar invite, and if they’re using the Allia app, the link appears right on the home screen. Clients can join immediately from any of those.

How do I start using Allia with an existing client?

Just add their name and email. Then schedule a session. They'll receive all the info they need the same way a new client would.

Do my clients need to download anything?

No. They can join directly from a browser—no installation needed. We recommend Google Chrome for the best experience.

Do clients need to download the Allia app?

Not required—but it helps. The app makes it easier to find session links, get reminders, sign consent forms, and complete assessments. If they don’t use the app, they can still join via email or calendar.

What if my client can’t find the join link?

You can resend it. Just open the appointment in your dashboard, copy the URL for the session, and send it via email, text, or Allia’s secure messaging.

What if I get disconnected during a session?

If you or your client disconnect during the session (for example, due to internet issues), you can both rejoin using the same link—as long as no one has clicked “End Session.” The session stays active in the background until it’s manually ended. If your client can’t locate the link, you can always copy it from your dashboard and send it manually by email, secure message, or text.